eBay has announced a new Advanced Frequently Asked Questions (FAQ) for sellers.  It's called ezSupport for eBay.   There is a monthly fee for this feature, and buyers will now be able to type in a question and browse a more comprehensive selection of answers.

The ezSupport for eBay product is available worldwide, and supports Windows and Mac (Internet Explorer, Firefox, Safari). After a free 30-day trial, sellers will be charged $19.95 per support rep per month on a month-to-month basis.  ezSupport for eBay supports Windows and Macintosh and is compatible with Internet Explorer, Mozilla, Firefox, and Safari browsers.   Here's the original announcement:

Hi everyone...this is Gui Bastos from eBay's Seller Tools team. For a while now, sellers have been able to use our basic Frequently Asked Questions feature [http://pages.ebay.com/help/sell/answer_qs.html#faqs] to help cut down the amount of time they spend answering common questions from their buyers. Now, for sellers who need a more robust solution, I'm happy to introduce a new Advanced FAQs feature that will help your buyers find the answers to their questions more quickly – and reduce the amount of time you need to spend answering email.

We've worked with two 3rd party providers - Hosted Support and Parature - to create the Advanced FAQs feature. For a monthly fee (paid directly to the provider you've chosen), the provider will work with you to develop a comprehensive set of browseable and searchable FAQs and to integrate them into your listings.

When buyers click on the "Ask Seller a Question" link, they'll be able to review and search your FAQs to find the answer to their question (as well as send you an email if they wish). It's a great way to provide answers to buyers while they're making buying decisions – in fact, in a pilot test we ran earlier we found that providing Advanced FAQs had a positive effect on a seller's business.

Any seller is welcome to use these Advanced FAQs, although they will likely be most beneficial for high-volume sellers who require a more comprehensive set of FAQs to answer buyer questions.

Check out our information page [http://pages.ebay.com/advancedfaqs] to learn more about Advanced FAQs, and to get started.

Sincerely,

Gui Bastos

Seller Tools