by
SSB
at 10:28AM (PDT) on July 27, 2006 |
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Cosmos
The new PayPal
Chargeback Coverage is now available. This protection eliminates the "double
jeopardy" situation that can happen when a seller is involved in a transaction
dispute. Please see the original announcement below.
Click here
to read the posts from the eBay Workshop on this new coverage.
Original Announcement:
Hi everyone, I'm Larry
Friedberg with PayPal Trust & Safety. During Tuesday's keynote address at
eBay Live!, Meg Whitman announced an important change that will benefit PayPal
sellers. Beginning later this summer, PayPal will be offering chargeback
coverage for sellers who use PayPal Dispute Resolution. This protection
eliminates the "double jeopardy" situation that can happen when a sellers is
involved in a transaction dispute.
Chargeback coverage will apply in two situations: if a
PayPal seller resolves a dispute amicably with the buyer through PayPal Dispute
Resolution, or if the dispute is escalated to a claim and PayPal finds in the
seller's favor. In either case, if the buyer then files a chargeback with their
credit card company for that transaction, PayPal will fully protect the seller
from a chargeback. (Please note that if the dispute or claim hasn't been
resolved prior to the chargeback being filed, the seller will not be covered
against the chargeback.)
Our PayPal Dispute Resolution page will
be updated in the next few weeks with more information about this extra
chargeback coverage.
Sincerely,
Larry Friedberg
PayPal Trust & Safety
Marketing