PayPal is providing easier to
understand resources to educate sellers on chargebacks and other financial
risks. PayPal has also partnered with the Better Business Bureau to help
small business owners learn how to protect their privacy and improve their
security. Here's the announcement:
Hi.I'm Larry Friedberg, and I
work on Trust and Safety for PayPal. Today we are announcing two programs to
help educate sellers about how to manage their online risk.
One program is the expansion of Merchant safety information on the PayPal site to include more educational resources, such as a series of step-by-step guides focused on Trust and Safety education for PayPal sellers.
The first guide focuses on helping merchants to avoid, prepare for, and respond to chargebacks when they happen. It will provide you with:
-insights on how to avoid unauthorized payments
advice on the types of transaction records you should keep
-an easy-to-understand description of the chargeback process at PayPal.
PayPal and eBay are also announcing a partnership with the Council of Better Business Bureaus [http://bbb.org/] to provide more education for small business owners on how to improve their security and privacy readiness. A key part of this campaign is a new online guide entitled Security & Privacy - MADE SIMPLER T [http://bbb.org/securityandprivacy/], which was developed in partnership with two nationally-renowned privacy and security experts: Dr. Alan Westin, founder of Privacy and American Business; and Dr. Lance Hoffman, director of George Washington University 's Cyberspace Policy Institute. This helpful guide includes:
-Examples of the methods of data theft, from dumpster diving and employee theft to phishing and hacking
-Checklists to prevent everyday vulnerabilities, such as shredding customer and business documents containing sensitive information, restricting access to sensitive records, keeping emails free of personal information, and training employees on new privacy and security policies
-Common sense advice, such as "if you don't absolutely need a piece of customer information, the best policy is, don't collect it," and "if you possess customer data you no longer need, discard it-securely"
PayPal is committed to helping sellers of all sizes manage their online risk successfully through education. Sellers understand their business better than we do - our aim with these educational resources is to give you the tools, insights, and protections you need to make intelligent risk-and-reward decisions for your business.
Sincerely,
Larry Friedberg
Senior Manager, Trust and Safety, PayPal
One program is the expansion of Merchant safety information on the PayPal site to include more educational resources, such as a series of step-by-step guides focused on Trust and Safety education for PayPal sellers.
The first guide focuses on helping merchants to avoid, prepare for, and respond to chargebacks when they happen. It will provide you with:
-insights on how to avoid unauthorized payments
advice on the types of transaction records you should keep
-an easy-to-understand description of the chargeback process at PayPal.
PayPal and eBay are also announcing a partnership with the Council of Better Business Bureaus [http://bbb.org/] to provide more education for small business owners on how to improve their security and privacy readiness. A key part of this campaign is a new online guide entitled Security & Privacy - MADE SIMPLER T [http://bbb.org/securityandprivacy/], which was developed in partnership with two nationally-renowned privacy and security experts: Dr. Alan Westin, founder of Privacy and American Business; and Dr. Lance Hoffman, director of George Washington University 's Cyberspace Policy Institute. This helpful guide includes:
-Examples of the methods of data theft, from dumpster diving and employee theft to phishing and hacking
-Checklists to prevent everyday vulnerabilities, such as shredding customer and business documents containing sensitive information, restricting access to sensitive records, keeping emails free of personal information, and training employees on new privacy and security policies
-Common sense advice, such as "if you don't absolutely need a piece of customer information, the best policy is, don't collect it," and "if you possess customer data you no longer need, discard it-securely"
PayPal is committed to helping sellers of all sizes manage their online risk successfully through education. Sellers understand their business better than we do - our aim with these educational resources is to give you the tools, insights, and protections you need to make intelligent risk-and-reward decisions for your business.
Sincerely,
Larry Friedberg
Senior Manager, Trust and Safety, PayPal